Frequently Asked Questions (FAQs)

Shipping, Order Tracking & Delivery

Currently, this feature is not available. You can only open the product once you have made the full payment to the delivery executive in the case of Cash on Delivery (COD) orders. However, if you are not satisfied with the product for any reason, you can easily initiate a return, refund, or replacement by contacting our customer care team.

If any alterations are required for the delivered product, kindly visit your nearest Dreamgirlbyamu store. Alterations will be done free of charge, provided you present the original invoice received with the product.

Sizes 38 & 42 come with sufficient extra margin, which can be extended or altered to fit size 40 & 44. This provides more flexibility to cater to your needs.

COD (Cash on Delivery) allows you to pay for your purchase in cash at the time of delivery. This option is available for most products, but not all deals support COD. Please check the product page to confirm. Additionally, COD is not available at all locations. To check if COD is available in your area, kindly enter your pin code on the checkout page.

Cancellations and Modifications

If your order has not been dispatched, you can cancel it by contacting us via phone or email within 24 hours. If you paid via Cash on Delivery (COD), your refund will be processed as either an E-voucher or through an NEFT transfer. For NEFT, we will need the following details:

  • Bank Name

  • Account Holder Name

  • Bank Account Number

  • Branch Address

  • IFSC Code

We regret any inconvenience caused. Your order may have been cancelled due to the following reasons:

  • The product is out of stock or discontinued.

  • There was an error in the pricing information.

Returns and Exchanges

To initiate a return or replacement, please contact us at 8968383555 (Monday to Saturday, 09:30 AM – 06:30 PM) or email us at care@dreamgirlbyamu.com

For COD orders, refunds can be processed as E-vouchers or via NEFT transfer. For NEFT refunds, we will require your bank details (as mentioned above).

Refunds typically take 5-7 working days to process. For prepaid orders, the refund will be credited back to the original payment method. For COD orders, refunds can be processed either as E-vouchers or through an NEFT transfer.

Yes, if you receive the wrong product, please raise a replacement request within 15 days of receiving the order. You may also opt for a refund instead of a replacement.

You can return or exchange products within 15 days of receiving the order if:

  • You are not satisfied with the quality.

  • The product does not fit as expected.

  • You received a defective product.

Please ensure the product is unused, in its original condition, with all tags and packaging intact.

Sign Up and Login

You can modify your delivery address (house number, building number, street, and pin code) only if the order status is still “Pending.” Once the order is dispatched, the address cannot be changed.

No, you can shop as a guest without registering. However, we recommend creating an account to enjoy benefits such as faster checkout and order tracking.

If you face issues logging in:

  • Double-check your login details (your username is the email address used during registration).

  • Ensure that your browser accepts cookies.

  • If you have forgotten your password, use the “Forgot Password” link on the login page.

  • If the system is under maintenance, please try again after 30 minutes.

If you are still unable to access your account, please contact our customer care team for assistance.

Payments

NEFT refunds are available only for COD orders. For prepaid orders, the refund will be credited to the same payment method used.

We accept the following payment methods:

  • Debit/Credit Cards or Net Banking (major banks)

  • Cash on Delivery (COD)

  • E-vouchers

No, there are no additional hidden costs. The total amount will be displayed at checkout, and you will only pay the amount shown on the invoice.

We apologize for the inconvenience caused. Please contact us via the “Contact Us” page with your transaction details, and we will resolve the issue. If the payment was not received by us, it will be refunded to your account.

By creating an account, you can:

  • Get exclusive offers and pre-launch updates.

  • Apply discount coupons and earn cashback.

  • Enjoy faster checkout.

  • View and track past orders.

  • Manage a wishlist for future purchases.

  • Receive personalized style recommendations.

GST is included in the prices of products sold at MRP. However, GST is charged additionally for discounted items.

GST on Freebies:
The value of any freebie product will be prorated and deducted from your cart’s discount, with the remaining taxable value subject to GST.

Vouchers and Coupons

When shopping on dreamgirlbyamu.com, proceed to the payment page and enter your 10-digit E-Voucher number in the “Discount Code” field. The voucher value will be deducted from your total amount. If the voucher doesn’t cover the full amount, you will need to pay the balance using another payment method.

Only one E-Gift Voucher can be used per order.

Yes, all E-Gift Vouchers expire 90 days from the date of issue.

Still have questions?

Call us at 8968383555, 9541393964 (Monday to Saturday, 09:30 AM – 06:30 PM) or email us at care@dreamgirlbyamu.com, dreamgirlbyamu@gmail.com